Project X Integrated FM Pilot – Riyadh
Transforming government FM through a shared, technology-driven service model
Project Highlights
Location
Riyadh, KSA
Coverage Area
6 km²
Facility Managed
40+
Service Model
Integrated / Shared FM
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Project Overview
Multi-Ministry Government Entities (Ministry of Interior, Ministry of Education, Ministry of Islamic Affairs, Civil Defense)
A 6 km² shared maintenance pilot in Riyadh covering 40+ government facilities, introducing a unified FM model across multiple entities.
Client Objective
To improve maintenance efficiency, reduce operational duplication, and implement a scalable, performance-driven FM model across government facilities.
Scope of Services
Hard FM: MEP systems, civil works, life safety systems, preventive & corrective maintenance
Soft FM: Cleaning, pest control, waste management, landscaping
Technology: CAFM platform (Facilio), IUNGO application, asset digitization
Our Solution
- Implemented a shared services FM model across multiple ministries
- Established a centralized 24/7 helpdesk for unified service management
- Deployed a mobile, multi-skilled workforce with real-time work order tracking
- Digitized assets through QR-based tagging and lifecycle management
- Introduced a demand-based service delivery model to optimize efficiency
Key Outcomes & Impact
- 22% reduction in manpower costs through optimized resource deployment
- 16% improvement in response times
- 97% KPI compliance achieved across all services
- 94% customer satisfaction score(significant improvement from pre-pilot levels)
- Successfully managed 1,700+ service requests via digital platforms
- Model shortlisted for replication across additional districts
Key Innovations / Value Add
- Mobile CAFM system enabling real-time operations and reporting
- Integrated IUNGO platform for direct client interaction
- Data-driven workforce allocation using GPS and analytics
- Full asset digitization for lifecycle tracking and transparency